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Training, Enablement & Managed Support
IoT training & managed support so the system actually gets used
Even the best IoT system is useless if operators don't trust the data or don't know what to do when an alarm goes off. INCLUDE's IoT training & managed support prepares your team to use the system every day, then supports its operation after go-live.
Trusted by national & multinational companies
The hardest part of IoT is adoption, not hardware
Installed, but rarely opened
Dashboards only get opened for visitors, while daily work slips back to the old way.
Alarms get ignored
Operators do not know what an alarm means or what to do, so warnings feel like noise.
Know-how sits with one person
When the one person who knows the system leaves, the team loses the ability to run it.
Nobody looks after the system
Devices go offline, sensors need checking, and new users need access, but nobody owns it.
What our IoT training & managed support covers
Operator training
Reading dashboards, responding to alarms, and entering data, using examples from your own site.
Admin & supervisor training
Managing users, devices, alarm thresholds, and reports on the INCLUDE platform.
Documentation & SOPs
Alarm response SOPs and user guides in Bahasa Indonesia, tailored to your processes.
System health monitoring
We watch for offline devices, missing data, and sensors that need attention.
Ongoing technical support
Support channels and response times are agreed up front, including on-site visits when needed.
Regular reviews
Routine reviews of how the system is used, with recommendations so its value keeps growing.
More than a project vendor
One team, from devices to AI
Hardware, firmware, software, integration, and AI are handled by the same team. No finger-pointing between vendors.
Built on a platform that already runs
Device management, dashboards, alarms, and access control already exist on the INCLUDE platform, so your project does not start from zero.
Start with a single pilot
Prove the value at one site or one line first, then scale once the results are visible.
Four steps from first call to live
Map the team & roles
We map who uses what: operators, supervisors, maintenance, and management.
Role-based training
Material is split by role and practised hands-on with data from your site.
Early hand-holding
We stay close in the first weeks after go-live until your team handles alarms on its own.
Managed support
The system is monitored and maintained on an ongoing basis under the service agreement.
Connected to our products and solutions
Frequently asked questions
Is training held at our site?
It can be on site or online, depending on the number of participants and how spread out your sites are. Operator training works best on site, in front of the machines and dashboards they use.
Is this only for systems INCLUDE installed?
Training and managed support are designed for systems on the INCLUDE platform. For other systems, we assess the situation first in a consultation.
What does managed support include?
Device and data health monitoring, issue handling, configuration changes, and regular reviews. Scope and response times are set out in the service agreement.
What about new hires?
Training material and SOPs are handed over to your team, and refresher sessions can be scheduled for new hires.
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Let's talk about your Training, Enablement & Managed Support needs
Tell us the problem. Our engineers will reply with a realistic first step, free and with no obligation.